PRIVACY AND COOKIE STATEMENT SEENONS

What we do with the personal data of our Clients, Logistics Service Providers, Waste Processors, Website Visitors and other relations

Version: May 2024

This is the privacy statement of Seenons B.V., with office at Danzigerkade 5b in (1013 AP) Amsterdam, registered in the trade register of the Chamber of Commerce under number 76467244 (“Seenons” or “we”). The other contact details can be found under the heading “Contact details” later in this privacy statement.

In order to properly carry out our business activities, it is necessary to process personal data of our Clients, Logistics Service Providers, Waste Processors, Website Visitors (as defined below) and other relations. Through this privacy statement, Seenons informs you about how we, as controller, handle your personal data. Here we indicate why we process your personal data, how we do this and what rights you have. If you have any questions or wish to exercise your rights, you can contact us (see the heading “Contact details”).

Seenons is convinced that the protection of your personal data and respect for your privacy is of great importance. Personal data is treated with the utmost care. We consider it important that the processing of personal data takes place in a manner that is in accordance with the existing guarantees for the protection of privacy. We follow the legal rules for the protection of personal data, the General Data Protection Regulation (GDPR) and related applicable laws and regulations, as well as this privacy statement.

In this privacy statement we use the following terms:

Live Chat: the ability to chat with Seenons employees on the Seenons platform.

Logistics Service Provider(s): a natural person acting in the exercise of a profession or business or a legal entity who collects the Waste Streams from the Client on behalf of Seenons.

Client: a natural person who acts in the exercise of a profession or business or a legal entity that enters into an Agreement with Seenons or requests a quote for this.

Agreement(s): any agreement between Seenons and the Client, Logistics Service Providers or Waste Processors.

Waste Streams: all items/substances/goods offered by the Client to Seenons in the context of a quotation or in the context of the execution of an Agreement, which cannot be regarded as hazardous substances, including (but not limited to) coffee grounds, food remains, orange peels, bread, PMD, PET bottles, avocados, textiles and other substances, residual waste, glass, plastic, construction and demolition waste, polystyrene and cans, which the Client disposes of or intends to dispose of with a view to their removal.

Waste Processor: a natural person who acts in the exercise of a profession or business or a legal entity that processes the Waste Streams on behalf of Seenons.

Seenons-platform: the mobile applications provided by Seenons as part of its services and the Website.

Website: https://seenons.com/ the Seenons website.

Website visitors: any natural person who visits the Website.

 

Which personal data does Seenons process?

Personal data is data from which your identity can be traced (directly or indirectly), such as your name, address, e-mail address, IP address and telephone number. In particular, we process the following categories of personal data:

Clients

  • Contact details, such as initials, last name, address, e-mail address, telephone number and data relating to delivery such as the delivery address and data relating to payment such as bank account number and its ascription.

Logistics Service Providers

  • Contact details, such as initials, last name, address, e-mail address and telephone number and data relating to the payment such as bank account number and its ascription.

Waste Processors

  • Contact details, such as initials, last name, address, e-mail address, telephone number and data relating to delivery such as the delivery address and data relating to payment such as bank account number and its ascription.

Website visitors without an account who leave messages on the Seenons platform

  • Contact details, such as name and email address;
  • Personal data that you leave behind in a message to us
  • IP address, data via cookies (more information about cookies will follow in this privacy statement under the heading “Visit to the Seenons platform and cookies”).

Other relationships with which Seenons collaborates

  • Contact details, such as name, e-mail address and telephone number and, if applicable, data relating to the payment, such as an IBAN number and the name of an account.

 

How does Seenons obtain your personal data?

Seenons can receive your personal data in various ways. First of all, you may have provided this personal data yourself via the registration form for savings tips on the Seenons platform, via the Live Chat function on the Seenons platform, by requesting a quote on the Seenons platform, by placing an order. on the Seenons platform or in the context of business communication. Sometimes we also receive your personal data by telephone or e-mail. Finally, we obtain personal data via cookies.

Without these personal data, we cannot (among other things) respond to your message or conclude and/or execute agreements. Without functional and analytical cookies, we cannot track visitor numbers, improve services and some parts of the Seenons platform may not be accessible.

 

Creating an account

Clients can create an account for the Seenons platform with their first order. To place an order, the name, address, telephone number, email address and delivery details, such as the delivery address and details relating to payment such as a bank account number and the registration of an account, are required. If you create an account, this personal data is stored on a secure server so that you do not have to enter all the data again for each subsequent order. You can request to delete your account at any time.

 

On what basis and for what purposes does Seenons process your personal data?

We process personal data of Clients, Logistics Service Providers, Waste Processors and mainly for the execution of an Agreement or on the basis of your consent. You can withdraw this consent, see the explanation about withdrawing consent further in this privacy statement. We process personal data of contact persons of companies with which Seenons collaborates and other relations in order to be able to implement (to be concluded) Agreements. Sometimes we have a legitimate interest in processing your personal data, for example for the personal data we collect via cookies, to respond to incoming messages or to send you our newsletter.

We process personal data for the following purposes and only to the extent necessary for those purposes and possible on the basis of the aforementioned basis:

  • Execution of an Agreement with Clients, Logistics Service Providers and/or Waste Processors;
  • Executing a collaboration or Agreement with companies with which Seenons collaborates or other relationships;
  • Respond to your messages via the Live Chat function on the Seenons platform or to questions you ask by email or telephone;
  • Making the Seenons platform available;
  • Ensuring the operation and security of the Seenons platform;
  • Carrying out analyzes on the use of the Seenons platform;
  • Customizing the Seenons platform to your needs.

 

Withdrawing your consent and unsubscribing from any newsletters

Withdrawal of your consent applies for the future and does not affect the lawfulness of processing based on consent before the withdrawal. If you have withdrawn your consent or unsubscribed from our newsletters, we will delete your personal data from our systems within four (4) weeks, unless we have to keep your personal data for a longer period based on a legal regulation or if longer storage is necessary for carrying out our activities or settling the Agreement.

 

Access to your personal data and provision to third parties

Only Seenons employees who need access to your personal data to perform their work and provide Seenons services have direct access to your personal data in Seenons systems. Our employees are bound by contractual confidentiality. In this way (in combination with the security measures mentioned below) we ensure that this personal data is only accessible to persons who are authorized to do so by virtue of their position and that the personal data is only used for the purposes stated herein. We always look at how we can respect your right to privacy as much as possible.

Where your personal information is shared with other offices, affiliates, agents or appointed representatives within the EEA, they will only use your information for the purposes for which it was originally collected (e.g. carrying out waste logistics, locating waste bins, etc.) and in a manner that complies with all applicable data protection laws.Seenons may share your personal information with third parties if this is required for legal reasons, such as; requests from enforcement agencies and government agencies; and to protect our rights, users, systems and services. In such cases, appropriate measures will be taken to protect your personal data.

Seenons may also share your personal information with third party service providers as necessary to fulfill the services they provide to us, such as cloud hosting, software, system and website support and data analytics. These third-party service providers are required to use the personal information shared with them only to perform services on our behalf and to keep your personal information strictly confidential.

 

Sharing data outside the EEA

In principle, we do not share your personal data outside the European Economic Area (EEA). If we transfer your personal data outside the EEA, we will only do so under the conditions imposed by the applicable privacy laws and regulations.

 

Security of your personal data

Seenons handles your personal data with the utmost care and ensures appropriate organizational and technical security measures to protect the personal data of our Clients, Logistics Service Providers, Waste Processors, Website Visitors and other relations against unlawful access or modification, disclosure or destruction of personal data. If, despite the security measures, a security incident occurs that is likely to have adverse consequences for your privacy, we will inform you about the incident as soon as possible. We will inform you about the measures we have taken to limit the consequences and prevent recurrence in the future.

If you unexpectedly find a security breach or if you suspect that the security of your personal data is not properly guaranteed, we request that you contact Seenons immediately.

 

Visit to the Seenons platform and cookies

When you visit the Seenons platform, it is necessary to collect certain information to ensure the connection runs smoothly. Your IP address is required for this. This is a number sequence that is automatically assigned to your computer by your internet service provider every time you log on to the internet so that you can be identified.

The Seenons platform uses cookies. Cookies are simple text files that are stored by your browser on your computer, tablet or smartphone that contain information about general visitor data, such as the most frequently requested pages, browser type, date and time of your visit, etc. A cookie is used, among other things, to improve the use of to make the Seenons platform easier for you. The purpose of this is to optimize the design of the Seenons platform for you.

Seenons uses the following cookies:

1. Functional cookies

Functional cookies are necessary for our Website to function properly. These cookies are used to make the Website more user-friendly by tracking visitor behavior and storing certain preferences. Your consent is not required for these cookies.

2. Analytical cookies

Analytical cookies are used to keep (anonymous) statistics about the use of our Website. Seenons uses Google Analytics for this. For more information, read its privacy policy by Google Analytics.

  • We use Google Analytics to measure how many visitors come to the Website, where they come from and which pages are visited. To minimize the consequences of this for your privacy and to ensure that your personal data is only processed by Google to measure the visits and use of our Website, we have taken the following measures:
    • we have entered into a processing agreement with Google, in which agreements have been made about the use of your personal data;
    • we have taken measures to ensure that only a very limited part of your IP address is provided to Google;
    • we have taken measures to ensure that your personal data is not shared with Google and may not be processed by Google for its own purposes and may not be used to show you targeted advertisements;
    • where possible in a technical or economic sense, we have taken measures to prevent Google from being unable to combine your surfing behavior from different devices and multiple sessions;
  • Do you not want your visiting behavior to be tracked by Google Analytics? Then you can download a plugin from Google that prevents this. This plugin is available for Microsoft Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera. This setting then applies to all websites you visit, not just this Website. The plugin can be installed via the following link: https://tools.google.com/dlpage/gaoptout?hl=nl.

The cookies are stored for a maximum of 2 years after your website visit. The personal data collected is stored in the Netherlands. You can also choose to block or delete cookies via your web browser. Most parts of our Website will then remain visible. Your consent is not required for these cookies.

3. Other cookies

These are cookies that are used for purposes other than functional or analytical purposes. These cookies also include cookies that have tracking or marketing purposes. Your permission is requested to place tracking and marketing cookies. The cookies will only be placed after your agreement.For example, Seenons uses Google Ads. For the Google Ads privacy policy, please refer to the Google Ads website: Google Ads data and privacy – Google Safety Center (safety.google). On this website you can also see how you can unsubscribe from Google Ads.

In concrete terms, this concerns the following cookies https://seenons.com:

Name: viewed_cookie_statement

Goal: The cookie is used by the GDPR Cookie Consent plugin to store whether or not the user has consented to the use of cookies. It does not store any personal data.

Type: 1 year

Name: elementor

Goal: This cookie is used by the WordPress theme of the website. This allows the website owner to make changes to the website in real-time.

Type: Permanent

Name: __hssrc

Goal: Used by Hubspot anytime a session is changed. The _hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist it is assumed to be a new session.

Type: Session

Name: _ga

Goal: Used by Google Analytics and registers a unique ID that is used to generate statistical data about the visitor’s use of the Website.

Type: 2 years

Name: _hole

Goal: Used by Google Analytics to increase request speed.

Type: 1 minute

Name: _gid

Goal: Used by Google Analytics and registers a unique ID that is used to generate statistical data about the visitor’s use of the Website.

Type: 1 day

Name: _hjFirstSeen

Goal: Used by Hotjar to determine whether a visitor has visited the Website before.

Type: 30 minutes

Name: _hjAbsoluteSessionInProgress

Goal: Used to count how many times the Website is visited by different visitors by assigning a specific visitor ID so that a visitor is not registered twice.

Type: 30 minutes

Name: _hjIncludedInPageviewSample

Goal: Determines whether the user’s navigation at a certain statistical location should be recorded.

Type: 2 minutes

Name: _hjIncludedSessionSample

Goal: Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s daily session limit.

Used by Hotjar to determine if a user is included in data sampling as determined by the website’s daily session limit.

Type: 2 minutes

Name: _fbp

Goal: Used by facebook to deliver a range of advertising products such as third party real time bidding.

Type: 3 months

Name: fr

Goal: Used by facebook to deliver a range of advertising products such as third party real time bidding.

Type: 3 months

Name: YSC

Goal: Used by YouTube to track how many times embedded videos have been viewed.

Name: VISITOR_INFO1_LIVE

Goal: Used by YouTube to measure bandwidth to determine whether the user gets the old or new playback environment.

Type: 5 months 27 days

Name: yt-remote-device-id

Goal: This cookie is used by YouTube to store the user’s video preferences when using an embedded YouTube video.

Type: Permanent

Name: yt-remote-connected-devices

Goal: This cookie is used by YouTube to store the user’s video preferences when using an embedded YouTube video.

Type: Permanent

Name: test_cookie

Goal: Used to check whether the user’s browser supports cookies.

Type: 1 day

Name: __hstc

Goal: This is Hubspot’s main cookie to track the number of users of the website. It contains the domain, first timestamp, last timestamp, current timestamp and session number

Type: 5 months 27 days

Name: hubspot research

Goal: This cookie is used by Hubspot to track the number of visitors to the website. This cookie is sent to Hubspot when submitting forms and de-duplicating contracts via Hubspot.

Type: 5 months 27 days

Name: CONSENT

Goal: YouTube uses this cookie via embedded YouTube videos and records anonymous statistical data

Type: 2 years

Name: pll_language

Goal: Used by Polylang to remember the selected language when the user returns to the website and also to obtain the language information when this is not otherwise possible.

Type: 1 year

Name: _cf_bm

Goal: Used by Cloudfare to support Cloudfare Bot Management.

Type: 30 minutes

Name: __hssc

Goal: Hubspot uses this cookie to track sessions and determine whether HubSpot should increase the session number. It also provides the time stamp of the __hstc cookie.

Type: 30 minutes

 

Third-party cookies and external links

The Website includes social media buttons to promote or share web pages on social networks such as Facebook, YouTube, Instagram and LinkedIn, as well as buttons for e-mail such as Outlook. These buttons work using pieces of code that come from third parties. These are cookies that are placed by third parties. For more information, please refer to the privacy policies of the relevant third party.

This Website may contain links to other websites. We make a conscious decision when we include a link on our Website to the websites of third parties. This does not mean that Seenons has any control over third-party websites, even if they link to the Website. We are not responsible for the practices, operations, conduct or content of any third party applications, websites or services linked to or from our Website. Our privacy statement does not apply when you use a link to go from our Website to another website. Your conduct on any third party website, including those linked to our Website, is subject to their own rules and policies. We are not responsible for the privacy policies of these other websites. We recommend that you take note of the privacy policies on these websites.

We use Hotjar to better understand our users’ needs and optimize our service and experience. Hotjar is a technology service that helps us better understand our users’ experience (for example, we measure how much time our users spend on which pages, which links they click, what users like and don’t like, etc.) and this enables allow us to build and maintain our service based on user feedback. Hotjar uses cookies and other technologies to collect data about the behavior of our users and their devices. This includes a device’s IP address (processed during the session and stored in an anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to view our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling data collected on our behalf. For more information, please see the ‘about Hotjar’ section on the Hotjar website.

 

Retention periods

Seenons does not store personal data for longer than is necessary for the performance of our purposes, unless we have to keep your personal data for longer on the basis of a legal regulation or on the basis of our legitimate interest that outweighs it (such as an ongoing dispute). In principle, we use the following retention periods:

  • We are obliged by tax legislation to keep data relating to payment for seven (7) years after payment of your (last) invoice;
  • We store contact details of our contact person at companies with which Seenons collaborates and other relations (including data suppliers) for a maximum of two (2) years after the end of the collaboration or two (2) years after the last contact (subject to legal obligations);
  • If you leave a message on our Website, we will store the message and any personal data contained therein until we have followed up and processed your message. In any case, the message will not be kept for longer than three (3) months after processing.

 

Profiling

We combine your personal data, such as data from the purchase of our services, to offer you the best online experience on the Seenons platform.

By combining your data we can personalize our newsletter for you in this way. This way we can make better and more targeted offers. This prevents you from seeing content or offers on the Website that are less interesting to you.

 

Your rights regarding the processing of personal data

You have the following rights with regard to the processing of your personal data:

  • You can request information and access in the personal data that we process about you. This means that you can request which personal data has been registered about you and for what purposes that personal data is used;
  • You can to object against the processing of your personal data, for example if you believe that the use of your personal data is not necessary for the execution of our activities or to comply with a legal obligation;
  • You can request us to leave your personal data change/correct and/or the processing of your personal data to limit;
  • You can also ask us for your personal data to delete from our systems;
  • You can also ask us to ensure that your personal data is passed on to another party transferred.

Requests and other messages regarding the exercise of the aforementioned rights can be submitted in writing via the form below contact details. We ask you to motivate your request, provide it with a signature, include your address details and a copy of a valid ID and ask you to cross out all unnecessary information, including at least your citizen service number (BSN) ( for example by uploading via the KopieID app). In principle, you will receive a response within one (1) month of receiving your request. We will comply with your request unless we have a compelling legitimate interest not to delete the personal data that outweighs your privacy interest. Once we have deleted the personal data, for technical reasons we cannot immediately delete all copies of the personal data from our systems and backup systems.

We may furthermore refuse to comply with the aforementioned requests if they are made unreasonably often, require unreasonably heavy technical efforts or have unreasonably heavy technical consequences for our systems or endanger the privacy of others. If Seenons has complied with a request to correct, supplement or delete personal data, we will also inform third parties to whom this personal data has been provided of the changes made.

You can also always check our Website for additional information. If you are not satisfied with the way in which we have handled your request or otherwise with the processing of your personal data by Seenons, you can also submit a complaint about the use of your personal data to the Dutch Data Protection Authority (AP). You can find more about this at: link.

Contact details

If you wish to exercise your rights or have any questions or complaints about the way in which Seenons has handled your personal data, you can contact: 

Seenons B.V.Danzigerkade 5b1013 AP Amsterdam

088-733 6677

legal@seenons.com 

 

Change to privacy statement

Seenons may adjust or update this privacy statement from time to time. Changes to this privacy statement take effect when they are published on this Website. We therefore recommend that you consult this privacy statement regularly so that you are aware of any changes to this privacy statement. If these adjustments are of significant importance to you, we will always inform you about this.